Craftex Shipping Policy
Our mission is to bring you the best healthy living products, guaranteed! We also vow to offer you the fastest and most reliable shipping available. Please view our policies below; if you can't find what you're looking for, just give us a call at 1 713 771 6691 and we will be happy to assist you.
Our shipping applies to any order with a shipping address in the United States or Canada. All orders will still have the option of choosing other shipping methods at checkout for a faster delivery time.
All orders placed before 12PM Central Time on a business day will ship out the same day, orders placed after 12PM will ship out the following business day.
Standard Shipping has an estimated delivery time of 4-7 business days in the U.S., and 7-12 business days to Canada. Tracking is included but delivery date is not guaranteed.
For U.S. addresses, FedEx does not count Saturdays, Sundays, or Federal Holidays in their guaranteed delivery time. USPS does include Saturdays for delivery to most areas but does not count Sundays or Federal Holidays; their estimated days for delivery are also not guaranteed.
Tracking Your Order
Once your order has shipped and the carrier has generated a tracking number, you will be emailed the tracking information. Tracking information is available within your account. Certain drop-shipped orders will not have tracking available, you'll need to contact us for assistance. International orders sent through USPS do not guarantee tracking after they leave the US.
If you have any shipping concerns please call us at 1- 713 771 6691for assistance.
Damaged or Lost Packages
All damaged packages must be reported to us within 1 business day of receipt. These packages will be reported to the carrier for a damage claim. Please do not discard any packaging or product until all shipping issues have been resolved.
If your package is lost, please contact us as soon as possible at 1-713 771 6691so that we can work with you to resolve the issue. We request that you check with all family members, co-workers, neighbors, or any other person that may have accepted or stored the package before reporting that it is lost or missing. If you live in an apartment complex, please check with the front office to see if it was received by them.
Delivery of your Shipment
We generally only require a signature for shipments on orders over $500 in value. Typically, your package is left in a safe location if no one is available to receive it; however, it is ultimately up to the individual driver if he/she feels comfortable leaving the package without a signature. USPS drivers will leave your package in your mailbox, but if the package does not fit they will leave it at your door. Any comments entered during the time of order will be printed on to the shipping label. These notes will be passed to the delivery driver, but we can offer no guarantee that they will be followed at the time of delivery.
Accurate Address Information
Our shipping methods are only as accurate as the information that we are given. Please verify all of your shipping and billing information when placing your order. Our system is capable of retaining multiple addresses; although it will always select the default address for both shipping and billing. You will have the option of entering a new address or selecting one that has been previously entered during the checkout process. It is your responsibility to verify that all addresses are complete and accurate. Please make sure to include your apartment, suite, unit, room, or space number to ensure proper and timely delivery of your order. All orders will be shipped to the address listed on the confirmation page of the order.